Privacy Policy
At Selac, we respect your privacy and are committed to handling your personal information responsibly.
This Privacy Policy explains how Selac Australia Pty Ltd, trading as Selac Australia (“Selac Australia”, “we”, “us” or “our”), collects, uses, stores and discloses personal information when you visit selac.com.au, purchase our products, create an account or contact us.
This policy is intended to reflect the requirements of the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where they apply to us.
1. Information we collect
We may collect personal information that you provide directly to us, including:
- your name
- email address
- phone number
- billing and shipping addresses
- account details
- order and purchase information
- delivery instructions
- messages or enquiries you send to us
- information you provide when requesting customer support, a return or refund
When you place an order through our website, WooCommerce may store information including your name, email address, telephone number, billing and shipping addresses, products ordered and payment method used.
We may also automatically collect certain technical information when you use our website, such as your IP address, browser type, device information and website activity.
2. How we collect your information
We may collect personal information when you:
- place an order
- create or manage a customer account
- contact us through our website
- subscribe to marketing communications
- submit a product review
- request a return, refund or customer support
- browse or interact with our website
Some information may also be collected through cookies and similar technologies.
3. How we use your information
We may use your personal information to:
- process and fulfil your orders
- arrange payment and delivery
- communicate with you about your order
- provide customer service
- manage returns, refunds or complaints
- manage your customer account
- prevent fraud and improve website security
- improve our website, products and services
- maintain business and accounting records
- comply with legal or regulatory requirements
- send marketing communications where you have agreed to receive them or where otherwise permitted by law
We will not use your personal information for purposes unrelated to those described above unless permitted or required by law.
4. Payments
We may use third-party payment providers to securely process payments.
Depending on the payment methods available on our website, these providers may include services such as Stripe, PayPal, Apple Pay, Google Pay or other payment providers.
Where a third-party payment gateway is used, your payment information is processed by that provider in accordance with its own privacy policy and security practices. We generally receive information such as payment status and transaction details rather than your complete payment card information.
WooCommerce notes that automatic payment gateways can send relevant customer and billing information to third-party payment processors in order to authorise and complete payments.
Only keep the names above for payment services that you actually enable.
5. Delivery and service providers
We may disclose relevant personal information to trusted third parties where reasonably necessary to operate our business, including:
- payment processors
- delivery and logistics providers
- website hosting providers
- IT and website service providers
- accounting and professional advisers
- email and communications providers
- fraud prevention and security services
- government authorities where required by law
We only provide information that is reasonably necessary for those providers to perform their services.
6. Cookies and website technologies
Our website may use cookies and similar technologies to:
- keep your shopping cart functioning
- remember account or website preferences
- support checkout and payment functions
- maintain website security
- understand website performance and usage
- improve your shopping experience
You can usually control or delete cookies through your browser settings. Disabling certain cookies may affect some website functions, including the shopping cart, account or checkout.
If you later use services such as Google Analytics, Meta Pixel or advertising cookies, this section should be updated to specifically identify them.
7. Marketing communications
If you choose to receive marketing communications from us, we may use your contact details to send information about products, promotions or offers.
You can unsubscribe at any time by using the unsubscribe link in a marketing email or by contacting us at:
Transactional communications relating to an order, payment or customer service request are not marketing communications.
8. How we protect your information
We take reasonable steps to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure.
Our website uses appropriate security measures, including encrypted HTTPS connections where applicable.
However, no method of electronic transmission or storage can guarantee absolute security.
9. How long we keep your information
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including:
- fulfilling orders
- customer support
- accounting and taxation requirements
- fraud prevention
- resolving disputes
- meeting applicable legal obligations
WooCommerce allows store owners to configure retention periods separately for inactive accounts and pending, failed, cancelled and completed orders. Your published policy should match the retention settings you actually configure in WooCommerce → Settings → Accounts & Privacy.
When information is no longer required, we may delete, anonymise or securely dispose of it, subject to any legal record-keeping requirements.
10. Accessing or correcting your personal information
You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, incomplete or out of date.
Please contact:
Email: [email protected]
We may need to verify your identity before processing a request.
Where available, registered customers may also update certain account information through the My Account section of our website.
The APPs require covered entities to explain how individuals can request access to and correction of their personal information.
11. Overseas disclosure and processing
Some service providers that support our website, payments, hosting, communications, analytics or other business functions may process or store information outside Australia.
Where personal information is disclosed to an overseas recipient, we will take reasonable steps as required under applicable Australian privacy law.
Before publishing this section, confirm which providers you actually use and, where practicable, identify the countries in which overseas recipients are likely to be located.
OAIC specifically states that an APP Privacy Policy should disclose whether information is likely to be sent overseas and, where practicable, the countries involved.
12. Privacy complaints
If you believe your personal information has not been handled appropriately, please contact us first so we can investigate your concern.
Email: [email protected]
Business: Selac Australia Pty Ltd
Address: 3/14–18 Connells Point Road, South Hurstville NSW 2221, Australia
Please provide enough information for us to understand and investigate your complaint.
We will aim to respond within a reasonable period.
If you are not satisfied with our response and the Australian Privacy Act applies to the matter, you may be able to contact the Office of the Australian Information Commissioner (OAIC) for further information or to make a complaint.
13. Third-party websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices of those third parties. We recommend reviewing their privacy policies before providing personal information.
14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, business practices, service providers or legal requirements.
The latest version will be published on this page with the updated date shown at the top.
OAIC recommends that privacy policies remain clearly expressed and up to date as information-handling practices change.
15. Contact us
If you have any questions about this Privacy Policy or how we handle personal information, please contact us:
Selac Australia Pty Ltd
Email: [email protected]
Address: 3/14–18 Connells Point Road, South Hurstville NSW 2221, Australia
ABN: 26 662 155 400